Make sure you tell the buyer whether you’re refunding the shipping charge or not. Either refund the full amount or the full amount (less the shipping cost). Whatever the reason, you can give the buyer an out and accept the “insufficient address” item as a return. Maybe the buyer doesn’t want to pay for you to reship the item. Maybe the buyer doesn’t want the item anymore. Offer to keep the item and refund the buyer Paying for the shipping cost yourself can save time and also make your customers happier. The buyer provided the missing unit number and I reshipped the order the next day. I once had a $24 order returned to me due to insufficient address. Your buyer will be happier and you won’t have to wait around for them to send the extra money. Deceased (DEC): Used only when addressee is deceased and mail is not properly deliverable to another person. If the shipping charge is relatively cheap in relation to the value of the item, consider absorbing the extra cost and just paying the shipping charge yourself. Some of the most common usps returned mail codes: Attempted Not Known (ANK): Delivery attempted, addressee not known at place of address. Typically, USPS returns a package because of an insufficient address, insufficient postage, orin rare casesif a recipient refuses to accept the package when USPS tries to deliver it. Then, post it and let the mail carrier take it back to. Just because the buyer should pay the extra shipping charge doesn’t necessarily mean you should charge them. Written on: 10:01am PDT, MaSometimes USPS returns a package back to you, for one reason or another. All you should do is put a sticky note on the mail and write return to sender or not at this address. If the the seller inputs the address incorrectly, omitting the unit number for example, then naturally the seller is at fault and should pay to resend the item. Ideally, the buyer should pay the shipping cost to resend if they one who screwed up the address. ![]() Who pays the shipping cost to resend the item? If a new buyer experiences one or several insufficient address problems, then they’ll likely fix the address for future orders. Packaged returned due to “insufficient address” more commonly come from new buyers or buyer with low feedback. Watch out for new buyers with “insufficient addresses” Once you receive the returned package, contact the buyer immediately and ask them to verify their address. Here’s a shipping problem that’s bound to pop up for any eBay seller at some point–a package that gets returned to sender due to “insufficient address”.Īn “insufficient address”, according the USPS definition, is mail “without number, street, box number, route number, or geographical section of city or city and state omitted and correct address not known.” Packages returned due to “insufficient address” require the buyer or seller to pay additional postage to resend the item.
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